1. Introduction

This Privacy Policy describes how Velocity One (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website, services, and software products, including our CMMS, ERP and CAFM solutions. We are committed to ensuring the privacy and security of your personal data in compliance with GDPR and applicable data protection laws.

2. Information We Collect

2.1 Website and Services

  • Contact information (name, email address, phone number)

  • Business information (company name, job title)

  • Technical information (IP address, browser type, device information)

  • Project requirements and specifications

  • Communication records and correspondence

2.2 Software Products

  • User account information

  • Usage data and analytics

  • System configuration settings

  • Maintenance and facility management data

  • Equipment and asset information

  • Performance metrics and reports

  • User-generated content within the applications

3. How We Use Your Information

3.1 Services Usage

  • Provide our software development and consulting services

  • Communicate about projects and services

  • Process and respond to inquiries

  • Improve our services and website functionality

  • Comply with legal obligations

  • Send relevant marketing communications (with consent)

3.2 Product Usage

  • Provide and maintain our software products

  • Monitor product performance and usage patterns

  • Implement product updates and improvements

  • Provide technical support and troubleshooting

  • Generate analytics and usage reports

  • Ensure system security and prevent fraud

 4. Product-Specific Data Handling

Important: Our CMMS, ERP and CAFM solutions may store sensitive business data. We implement the following measures:

  • Data segregation between different clients

  • Regular data backups and disaster recovery procedures

  • End-to-end encryption for sensitive data

  • Role-based access control

  • Audit logging of all significant system actions

  • Regular security updates and patches

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest

  • Regular security assessments

  • Access controls and authentication measures

  • Staff training on data protection

  • Secure data centers and cloud infrastructure

  • Regular penetration testing and vulnerability assessments

6. Data Retention

We retain different types of data for varying periods:

  • Account information: Throughout the service period and as required by law

  • Product usage data: As specified in your service agreement

  • Backup data: According to our backup rotation policy

7. Data Sharing and Third Parties

We may share your information with:

  • Our development team members working on your project

  • Third-party service providers essential for our operations

  • Cloud infrastructure providers

  • Legal authorities when required by law

We do not sell your personal information to third parties.

8. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing of your data

  • Request data portability

  • Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to improve website functionality and user experience. You can control cookie preferences through your browser settings.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@velocityonehq.com

Head Office: 87 Terenure Road N, Terenure, Dublin 6W, Dublin, Ireland D6W HY31

Development Office: 1B South Main Street, Naas, Co. Kildare, Ireland W91 PW40

Phone: +353 86 270 6932 / +353 89 944 0077

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest ve